About Shepherd365
Hi, I'm Harmon Maraman. I got my health insurance license in 2024 and started selling that March. In that short window I've had the privilege of helping over 500 clients — and I learned very quickly that this business is as much about keeping a client as it is about signing them.
My heart is for the local field agents and brokers — the people who sit across the kitchen table from a senior and actually know their story. But I kept running into the same problem with my book of business: I was losing clients because their Medicaid status changed, or their LIS (Extra Help) level shifted and they suddenly qualified for a better plan — and I didn't find out until they were already gone. Most of the time, I'd lose them to a call center. I can't stand that. A senior who trusted me deserves better than being scooped up by a 1-800 number the day their coverage shifts.
Local field agents lose clients all the time to silent disenrollments and status changes they never see coming. If you have over 50 people on your book, you simply don't have time to pull every single client's information every month — and as agents, we don't have access to MARx or any of the back-end systems the big call centers use. So I researched and researched, and finally built the thing I wished existed: Shepherd365 — the all-in-one tool for agents, created by an agent for other agents.
How It Works (and Why It Helps You)
1. Send the Link
From your dashboard you copy a secure Client Invite Link and send it to your client. They click it, review the consent notice, and log in directly to Medicare.gov through the official CMS Blue Button 2.0 OAuth flow. You never see their login — they grant you permission.
2. 13 Months of Silent Monitoring
Once approved, the platform syncs their coverage in the background for up to 13 months — automatically refreshing the CMS access token every 14 days so the sync never breaks. You don't lift a finger, and you don't have to remember to check anyone.
3. The Alert That Saves the Client
When our daily check finds a Medicaid status drop, an LIS copay tier change, or a plan contract switch, you get an automatic email with the client's name, what changed, the old and new status, and a 30-day action window — so you can step in with an applicable Special Enrollment Period before a call center even knows.
Why This Helps Your Clients Too
This isn't just about protecting your book — it's about protecting the people in it. When a senior's Medicaid or Extra Help status changes and nobody tells them, they can end up on the wrong plan, paying more than they should, or worse, involuntarily disenrolled with a gap in coverage. Shepherd365 makes sure you are the one who catches it — the agent who already knows their situation, not a stranger reading from a script.
You get a 30-day window to run a Smart Plan Audit — which pulls your client's Medicare claims data (prescriptions, providers, and drug costs) so you can review their current coverage — and then use your professional judgment to help them find a better-fit plan and call them before anything slips through the cracks. That's a higher level of care than most clients will ever get from a call center, and it's the kind of service that keeps them with you for life.
Built by an Agent, Priced for Agents
Our pricing is affordable — we don't charge you an arm and a leg for the basic services you absolutely need to protect your book. At the end of the day, this software helps you be the hero to your client, and it provides a better, higher level of care for the people who trusted you in the first place.