Disconnect or delete your Shepherd365 information

1. Remove access at Medicare.gov. Sign in to your Medicare account, open the connected apps settings, select Shepherd365, and remove its access. This stops new access through Medicare.
2. Disconnect in Shepherd365. If you still have the original private Shepherd365 connection link, open it and choose Disconnect. In the pilot this ends agent access and removes the stored tokens and summary from the active record. If the link is missing or has expired, contact support.
3. Request deletion or account closure. Email support@getshepherd365.com. Say you want your Medicare connection data deleted, and whether you also want a Shepherd365 account closed. Include a way to reach you. Keep Medicare numbers, passwords, and health details out of email. We may need to verify your identity through a separate channel.

Removing access does not change your Medicare benefits or delete your Medicare.gov account. The Privacy Policy explains how Shepherd365 handles active records, audit records, and backups.